Have a question, a billing issue, or a feature request? We are here to help. Fill in the form and our support team will get back to you as soon as possible.
Send us an email any time. We monitor our inbox daily and aim to respond to every message within one business day.
The contact form is the fastest way to reach our team. Include as much detail as possible so we can assist you without needing to follow up.
Follow us on social media for platform updates, tips, and announcements. You can also send us a direct message for general inquiries.
We typically respond within 24 hours on business days. For urgent matters, please mention it clearly in the subject of your message.
You can reset your password by clicking the "Forgot Password" link on the login page. Enter the email address associated with your account and we will send you a password reset link. If you do not receive the email within a few minutes, please check your spam or junk folder before contacting support.
You can manage your subscription at any time from your account dashboard under the Billing section. Upgrades take effect immediately and you will only be charged the difference for the remaining billing period. Downgrades take effect at the start of your next billing cycle. If you need help choosing the right plan, feel free to send us a message.
We want you to be completely satisfied with our service. If you are unhappy for any reason, please contact us within 7 days of your payment and we will review your case. Refunds are handled on a case-by-case basis. Please describe the issue in as much detail as possible so we can resolve it quickly.
If a short link you created is returning an error, first check that the destination URL is still active and accessible. If the destination is working but the short link is not, please contact us with the short link address and a description of the error you are seeing. Our team will investigate and restore the link if it was disabled in error.
Account transfers are handled manually by our support team. If you need to transfer ownership of an account or a set of links to another person or organisation, please contact us with both the source and destination account details and we will guide you through the process.